Nuvora Returns & Refund Policy

At Nuvora, we take pride in offering high-quality sleep and wellness products designed to improve your comfort and relaxation. Every order is carefully processed to ensure our customers receive products in excellent condition.

Please read our returns and refunds policy before making a purchase.

1. Damaged or Defective Products

We offer refunds or replacements for products that arrive visibly damaged, defective, or otherwise faulty.

Examples include:

• Products that arrive torn, broken, or physically damaged.

• Products with visible manufacturing defects.

• Products that are materially different from their advertised description.

• Incorrect products received.

If your order arrives damaged, please contact us at support@nuvorastore.net within 48 hours of delivery wherever possible.

Please provide:

• Your order number.

• A description of the damage or defect.

• Clear photographs showing the affected product.

• Photographs of the original packaging, if available.

Our customer support team will review your request and may offer a replacement or refund, depending on the circumstances and your applicable consumer rights.

The 48-hour notification period helps us investigate delivery-related damage and does not limit your statutory rights.

2. Change of Mind & Personal Preferences

Outside of applicable statutory cancellation rights, Nuvora does not offer voluntary refunds or exchanges for:

• Changes of mind after purchase.

• Personal comfort preferences.

• Products that customers simply no longer want.

• Products purchased in error.

• Products that have been used and show no manufacturing defects.

Please carefully review all product descriptions, dimensions, materials, and images before completing your purchase.

Personal dissatisfaction alone does not automatically qualify a product for a refund under our voluntary returns policy.

This section does not affect your legal rights to cancel eligible online purchases or obtain remedies for products that are faulty, not as described, or otherwise non-conforming.

3. Hygiene & Product Condition

For hygiene reasons, certain sealed products may not be eligible for change-of-mind returns once their protective hygiene seal has been removed, where an applicable legal exception permits this.

This may apply to eligible sleep masks, pillows, and other personal-use products, depending on their packaging, condition, and the laws of the customer's country.

Removing ordinary packaging does not automatically remove statutory cancellation rights.

Products with genuine defects remain covered by applicable consumer protection laws.

4. Statutory Cancellation Rights

Customers purchasing online may have a legal right to cancel eligible orders within 14 days of receiving their goods, including where the products are not damaged.

Where this right applies, customers must notify us within the applicable cancellation period and return the goods within the legally required timeframe.

Customers may be responsible for direct return shipping costs for change-of-mind cancellations where permitted by law and where those costs were disclosed before purchase.

Nothing in this policy excludes or restricts statutory consumer rights.

5. Refunds & Replacements

Once a refund request has been reviewed and approved, we will notify you by email.

Approved refunds will be issued to the original payment method within the applicable legal timeframe.

Where a product is faulty or arrives damaged, Nuvora will cover reasonable return shipping costs where required by law.

Where appropriate, we may offer a replacement rather than a refund, subject to your statutory rights.

6. How to Request a Return or Refund

To submit a request, contact:

Email: support@nuvorastore.net

Subject: Return/Refund Request – Order #[Your Order Number]

Please include your order number, a brief explanation of the issue, and supporting photographs where relevant.

Do not return products without first contacting our support team for return instructions