Terms of Service

Nuvora

Last updated: 11 October 2026

1. Overview

Welcome to Nuvora. Throughout this website, the terms "we", "us" and "our" refer to Nuvora.

Nuvora operates this online store and website, including all related information, content, features, products and services, to provide customers with a convenient and secure shopping experience.

By visiting our website or purchasing products from us, you agree to these Terms of Service, together with any additional policies referenced herein.

Please read these Terms carefully before accessing or using our website.

If you do not agree with these Terms, please refrain from using our services.

Nothing in these Terms affects your statutory consumer rights.

2. Our Products

Nuvora specialises in sleep and wellness products designed to support comfort, relaxation and everyday wellbeing.

Our products include ergonomic pillows, sleep masks, support cushions and related accessories.

We make every reasonable effort to ensure product descriptions, photographs, specifications and pricing are accurate.

However:

• Product colours may vary slightly depending on your screen settings.

• Product dimensions and appearances may be subject to minor manufacturing variations.

• Product availability may change without prior notice.

• Individual experiences and results may vary.

Our products are intended for general comfort and wellness purposes. Unless explicitly stated otherwise, they are not medical devices and are not intended to diagnose, treat, cure or prevent medical conditions.

3. Orders and Purchases

By placing an order through Nuvora, you confirm that:

• You are legally capable of entering into a binding contract.

• The information you provide is accurate and complete.

• You are authorised to use your selected payment method.

• You agree to pay the total price displayed at checkout.

Once an order has been submitted, you will normally receive an order confirmation email.

An order confirmation acknowledges receipt of your order but does not necessarily mean your order has been accepted.

We reserve the right to decline or cancel orders for legitimate reasons, including suspected fraud, pricing errors, unavailable stock or payment issues.

If payment has already been collected for an order we cannot fulfil, we will issue a refund.

4. Pricing and Payments

All prices are displayed in the currency selected or presented on our website.

Prices may vary depending on your country, applicable taxes, currency conversion and promotional offers.

We reserve the right to change product prices at any time. Changes will not affect orders that have already been accepted.

Payments are processed through the secure payment methods available at checkout.

Nuvora does not directly store complete payment card details.

Any additional delivery charges, applicable taxes or other mandatory charges collected by us will be displayed before you complete your purchase.

For international orders, import duties and taxes may apply depending on the destination. Any charges payable by the customer will be disclosed where required by applicable law.

5. Shipping and Delivery

Nuvora offers delivery to selected international destinations.

Shipping costs, available delivery methods and estimated delivery times are provided through our website or during checkout.

Please note:

• Delivery estimates are not guaranteed arrival dates unless expressly stated.

• International shipments may experience customs or carrier delays.

• Customers are responsible for providing accurate delivery information.

• We may use third-party fulfilment partners and shipping providers to process and deliver orders.

If your order is delayed, please contact our customer support team so we can investigate.

Your legal rights regarding late delivery, lost parcels and goods damaged in transit remain unaffected.

For further information, please refer to our Shipping Policy.

6. Returns, Refunds and Cancellations

We want every customer to have a positive shopping experience.

If you are dissatisfied with your purchase, you may request a return or refund in accordance with our Refund Policy and applicable consumer protection laws.

Return requests

To request a return, please contact our customer support team and provide your order number and reason for return.

Where a return is authorised or required by law, we will provide the appropriate return instructions and return address.

Please do not send products to an address without first confirming the correct return location.

Refund processing

Where a product must be returned, refunds will be processed in accordance with applicable law and our Refund Policy.

Refunds will normally be issued to the original payment method.

Processing times may vary depending on the payment provider.

Order cancellations

Customers may contact us to request cancellation before an order has been dispatched.

If an order has already been dispatched, the applicable return and cancellation procedures will apply.

Consumer rights

Customers in the UK and European Economic Area may have statutory rights to cancel eligible distance purchases, generally within 14 days of receiving the goods, subject to applicable exceptions.

Any exceptions, including those relating to sealed goods unsuitable for return for health protection or hygiene reasons once unsealed, will apply only where legally permitted.

Nothing in this section limits your rights to remedies for faulty, damaged, incorrectly described or non-conforming goods.

For complete details, please consult our Refund Policy.

7. Promotions and Discount Codes

Nuvora may periodically offer promotional discounts, special offers or discount codes.

Promotions may:

• Be available for a limited period.

• Apply only to selected products.

• Have minimum purchase requirements.

• Be restricted to certain countries or customers.

• Be unavailable in combination with other promotions.

Any restrictions will be communicated in the relevant offer.

We reserve the right to withdraw or amend promotions prospectively, subject to applicable law.

8. Product Availability

All products are subject to availability.

Although we aim to maintain accurate inventory information, products may occasionally become unavailable after an order is placed.

If we are unable to fulfil your order, we will contact you and offer an appropriate solution, including a refund where applicable.

We reserve the right to limit quantities purchased where reasonably necessary to prevent fraud, abuse or stock shortages.

9. Website Use

You agree to use our website only for lawful purposes.

You must not:

• Engage in fraudulent transactions.

• Attempt to gain unauthorised access to our systems.

• Introduce viruses, malware or harmful software.

• Copy or exploit website content for unauthorised commercial purposes.

• Use automated systems to disrupt website functionality.

• Provide deliberately false or misleading information.

We reserve the right to restrict access where reasonably necessary to protect our website, customers or business.

10. Intellectual Property

All original content displayed on the Nuvora website, including logos, branding, graphics, written content, product descriptions and website design elements, is owned by Nuvora or used with permission from the relevant rights holders.

You may not reproduce, distribute or commercially exploit protected content without appropriate authorisation.

11. Customer Reviews and Feedback

Customers may submit reviews, testimonials, suggestions or feedback regarding our products and services.

By submitting content, you confirm that it reflects your genuine experience and does not infringe the rights of others.

You grant Nuvora a non-exclusive licence to display and use submitted content in connection with our business and marketing, subject to applicable law and privacy requirements.

We reserve the right to moderate or remove content that is unlawful, abusive, fraudulent or otherwise inappropriate.

We do not guarantee that every review or testimonial represents the experience of all customers.

12. Third-Party Services

Our website is hosted using Shopify and may incorporate third-party services for payment processing, order fulfilment, analytics, shipping and customer support.

These providers may operate under their own terms and privacy policies.

Nuvora is not responsible for the independent operation of third-party websites that are not under our control.

However, using third-party providers does not remove our legal obligations to customers.

13. Privacy and Personal Information

Your privacy is important to us.

We collect and process personal information necessary to operate our website, fulfil orders, provide customer support and improve our services.

Personal information may include:

• Name and contact details.

• Billing and delivery information.

• Order and transaction details.

• Customer service communications.

• Website usage information.

Personal information is processed in accordance with our Privacy Policy and applicable data protection legislation.

Please refer to our Privacy Policy for further details about how we collect, use, store and protect personal information.

14. Limitation of Liability

We make reasonable efforts to ensure our website and services operate reliably and accurately.

However, occasional technical interruptions, maintenance or errors may occur.

To the fullest extent permitted by applicable law, Nuvora will not be liable for losses arising from circumstances outside our reasonable control where such liability can lawfully be excluded.

Nothing in these Terms excludes or restricts liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot legally be excluded.

Nothing in these Terms limits your statutory consumer rights.

15. Health and Wellness Disclaimer

Nuvora products are designed primarily for comfort, relaxation and general wellbeing.

Any references to sleep quality, posture, neck support or relaxation describe intended product features or potential benefits and do not guarantee particular results.

Our website does not provide professional medical advice.

If you experience persistent pain, sleep disorders or other medical concerns, we recommend consulting a qualified healthcare professional.

16. Changes to These Terms

We may update these Terms of Service periodically to reflect changes in our business, services or legal obligations.

Updated Terms will be published on this page with a revised effective date.

Changes will not retrospectively remove rights or protections that apply to orders already placed.

We encourage customers to review this page periodically.

17. Governing Law

These Terms are governed by the laws of Scotland, subject to any mandatory consumer protections applicable in the customer's country or place of residence.

Nothing in these Terms prevents consumers from exercising rights or bringing proceedings in courts available to them under applicable consumer protection law.

18. Contact Information

If you have questions about these Terms of Service, an order or any of our products, please contact us.

Store Name: Nuvora

Website: www.nuvorastore.net

Customer Support Email: support@nuvorastore.net

Thank you for choosing Nuvora.

We appreciate your support and look forward to helping you enjoy a more comfortable and restful experience.